SHIPPING & RETURNS
SHIPPING POLICY
Orders are usually processed within 1-2 business days. Delivery times depend on the destination and shipping method selected at checkout; international orders may also be subject to customs clearance.
We ship worldwide with tracked couriers. Shipping costs are calculated at checkout or included in your quotation. For urgent project requirements, contact us at kelly@emergency-phone.com to discuss expedited delivery.
RETURN & EXCHANGE POLICY
If you received a damaged or incorrect product, contact us within 30 days of delivery at kelly@emergency-phone.com with your order number and photos of the item.
Products must be returned in their original condition and packaging. Once we receive and inspect the return, we will arrange a replacement, repair or refund. Custom-configured and special-order items may be subject to different terms, which will be confirmed before the order is placed.